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mworks! FREQUENTLY ASKED QUESTIONS

General Questions

What is mworks!'s Refund Policy If I Purchased From a Retail Location?

 For all mworks! products purchased at retail locations, please contact your original location of purchase for their refund information.

What Is mworks!’s Refund Policy If I Ordered Directly From the Website?

 Any purchase from mworks!'s online store is fully refundable for 30 days from the initial point of purchase. If for whatever reason you are not satisfied with the product, your purchase price will be refunded with the exception of any shipping and handling fees. 

Help! My question is not listed here!

If you still have questions, please submit them through our Contact Us via phone, 800-395-6967 or email: support@mworksproducts.com.


TEMPERED GLASS SCREEN PROTECTOR

My Screen protector broke when I dropped my phone. What do I need to do to have it replaced?

We have limited one-year warranty on manufacture defects; accidental damage is not covered by our warranty. The screen protector's purpose is to protect your screen as best possible when dropped. 

How many times can I replace my screen protector?

Due to the screen protectors having a limited one-year warranty we do not offer replacements. We have a limited one-year warranty on manufacture defects, accidental damage is not covered by our warranty. The screen protector's purpose is to protect your screen as best possible when dropped. 

The agent told me to register my screen protector within 14 days so that I can file a claim.  I am having a hard time registering; I do not have a registration number.

Registration is needed for our MSHIELD! PLUS LIQUID GLASS SCREEN PROTECTOR WITH $150 - $300 WARRANTY. Tempered glass screen protectors do not require registration.


Liquid Screen Protector

What is Liquid screen protector?

It is a coating that is put on your screen to fortify it using nanotechnology. Nanotechnology is the branch of technology that deals with dimensions and tolerances less than 100 nanometers. What does that mean? Well, it means that it’s completely invisible to the naked eye! It creates a honeycomb structural pattern on your screen which, once bonded, protects the surface from water, abrasions and scratches.

How does Liquid glass screen protector work?

We use Shark Proof technology, which manipulates the atomic structures to bond with your existing glass surface in order to create a screen protector.

How long does Liquid glass screen protector last?

It is designed to last up to 2 years, depending on usage. It is recommended that you re-apply between 12-14 months.

 

Wireless Charger – Part Number: CDDC21NA0002

Wireless Charger is not charging my phone, a red light is blinking, and my phone has been on there for an hour how long will it take? Is it even charging?

If the light is not blinking green, please make sure the phone is sitting properly on the charger. Please remove any bulky cover that may prevent the phone from charging.  If it still is not charging: Please reach out to our support team, via phone, 800-395-6967 or email: support@mworksproducts.com


Cables

The tip of my cable broke off. What do I need to do to replace it?

Please reach out to our support team, via phone, 800-395-6967 or email: support@mworksproducts.com


Chargers

My charger has just stopped working, I don’t have the receipt, and what can we do?

 Please contact the point of purchase for a copy. We need to the purchase date to make sure you are within the approved warranty period. Once obtained, please reach out to our support team, via phone, 800-395-6967 or email: support@mworksproducts.com